Hayley Elizabeth Cake Design Terms & Conditions
A non-refundable deposit of £100 is required to secure your wedding date. If you cancel for any reason, this will not be returned to you, however if I am forced to cancel, you will be given notice and refunded in full. By paying the £100 deposit and securing the date you are accepting the below terms and conditions.
Quotes are valid for 30 days from the date of creation, if you choose to proceed with your booking after this period the price may differ as prices are subject to change. This also applies if you change your wedding date, particularly from one year to the next, as I am subject to price increases from suppliers etc.
All cakes are made in a kitchen that works with milk, gluten, eggs and nuts. Even if your chosen recipe does not include the allergen, traces of these products are possible. I do cater for most allergies and have a selection of recipes for gluten free etc, however, if a severe allergy is known it is your responsibility to inform your guest not to eat the cake due to the possibility of trace allergens.
If you can’t make the consultation in person and have already reserved your wedding date with me, I can send out some cake samples to you. The flavour choices will be at my discretion, based on what is most popular, which will give you plenty of opportunity to experience the quality of my cakes and make an informed choice from the full menu. The same applies to in person consultations, however I will try to accommodate up to 2 flavour requests where possible.
The final balance is due no later than 4 weeks before the wedding date. If you choose to cancel after this has been paid it will not be refunded.
Any amendments to the agreed cake design will be at my discretion and subject to additional fees. The cut off for any changes is 6 weeks before the wedding, after which they will not be possible.
Depending on your chosen design, cakes may include non-edible decorations. Both you and the venue will be informed in detail of these and it is your responsibility to remove them before the cake is served.
If you have any concerns regarding the cake please notify me before delivery and I will do everything I can to solve the problem. Once the cake is cut and served, this will signify your acceptance that the cake was fit for purpose and no compensation will be given.
All agreed details will be detailed on your invoice, so if you spot any errors or changes you wish to be made, this is the point at which to do so. I will then amend the invoice and send a new one out with the changes, however this may incur extra charges if it involves more labour or materials.
If you add any decorations to the cake after my delivery and setup I cannot be held responsible for any damage to the cake, such as water from the flowers spoiling the icing etc. Flowers provided by your florist should be free from chemicals and pesticides, and if you’re unsure please speak to your florist about which flowers will work best on an edible item.
Once the cake is set up at the venue, I am not responsible if someone else moves it or places it in an unsuitable location. I will of course set up in its final location whenever possible and ensure that everything is exactly as it should be before leaving. If the cake is damaged after I leave it will be the responsibility of the venue.
Some cakes such as fruit or chocolate will need to be cut with care by the caterers as they may crumble. The responsibility of the presentation of cut slices of cake lies with the caterer/venue.
If you are picking the cake up from me I cannot be held responsible for any damage once it leaves my premises. Every cake is professionally assembled and will be absolutely fine if driven carefully on a flat surface. Do not chill the cake in the fridge. Please do not allow your venue to keep it chilled as it will ruin the iced decorations or it is a naked cake it will dry it out. If I'm delivering the cake I will of course advise the venue.
All cakes are baked and decorated with the intention of being eaten on the wedding day. After this date, it is at your own risk that you eat any leftovers as I cannot guarantee or control storage conditions which affect shelf life. Fruit cake is the only exception and will keep for several months in a cool dry place (not refrigerated).
Buttercream cakes are not advisable during hot months or in hot venues such as marquees. With outdoor venues such as a marquee, insects and other bugs are likely to enter on hot days, so the choice to have a buttercream cake is at your own risk and I will not be held responsible once set up.
Some venues do not like having naked cakes in hot months, so please check with them before ordering.
If hiring one of my many cake stands, a £100 holding deposit in cash or cheque is required to be held on file. Once you have safely returned the stand back to me at my premises in the condition it left me, and within 3 days after the wedding, I will return the holding deposit. If you do not return the stand within 3 days, I reserve the right to withhold the full deposit. This excludes the cost of hiring the stand, which will be detailed on your invoice.
Payments for classes are non-refundable. If you are no longer able to attend, you may nominate someone else to take your place. If I am forced to cancel the class a full refund will be given or the chance to re-book to a different date if possible.
In the unlikely event I become ill or am affected by circumstances beyond my control that mean I can no longer make your wedding cake, I will of course endeavour to find a cake maker who can replace me. A full refund will be given.